Orders for Christmas 2019

 

 

Please contact us HERE before placing an order for Christmas, to confirm we can hand make and dispatch this intime.

 

The Online Shop will remain open over the Christmas period and orders will be posted as soon as we possibly can.

 

For more information or if you have any questions please do email us Jayne@lulucharlesjewellery.com

 

Many Thanks

Jayne & Ashley

 

 

 

Returns Policy

We hope that you will be delighted with your chosen items of jewellery, however if there is a problem, please feel free to contact the us. Goods may be returned for exchange or full refund within 7 days of receipt.  If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.  Please therefore use adequate packaging to protect your package during transit.

Please ensure that the items are safely packaged and return to us using a signed for delivery service and include a reason for return.  We cannot be held responsible for items that are lost in transit whilst being returned to us.

Please note we are not responsible for cost of return postage unless items delivered are faulty or incorrect.  If this should occur please contact us.  Please allow seven working days for returns to be processed once they reach us.  

If it is an international return, please clearly label the package "Returned for Repair" or "Returned for refund".  This will ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund.

Please send us an email to request our postal address.