Coronavirus information for our customers

 

A little note from us...

 

As a small family run businesses just wanted to say a Big Thank you.
We are genuinely touched by your support, kind words and continued custom during this time.

 

We have never needed your support more than now, so every order will make a huge difference.

 

We have made a few changes in how we dispach orders and things may take a little longer than usual.
Your understanding and support at this time is appreciated.

 

Please don't hesitate to contact us, with any questions about your order.

Stay Safe

Love

Jayne & Ashley

 

 

 

Returns Policy

We hope that you will be delighted with your chosen items of jewellery, however if there is a problem, please feel free to contact the us. Goods may be returned for exchange or full refund within 7 days of receipt.  If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.  Please therefore use adequate packaging to protect your package during transit.

Please ensure that the items are safely packaged and return to us using a signed for delivery service and include a reason for return.  We cannot be held responsible for items that are lost in transit whilst being returned to us.

Please note we are not responsible for cost of return postage unless items delivered are faulty or incorrect.  If this should occur please contact us.  Please allow seven working days for returns to be processed once they reach us.  

If it is an international return, please clearly label the package "Returned for Repair" or "Returned for refund".  This will ensure that your returned goods are not held in UK customs, which could otherwise result in delays in processing your refund.

Please send us an email to request our postal address.